Itunes Make Sure Network Connection Is Active and Try Again
If you use the iTunes Store, you lot may have come beyond this mistake message: "Cannot connect to iTunes Store". Y'all may accept too encountered the "Tin can't connect to the App Shop" or "Cannot Connect to App Shop" notification. Learn how to find out if this is a problem with Apple'southward servers, your ISP or your device.
The iTunes Shop sells millions of songs and videos and commonly works without issue. Apple's App Store has also distributed billions of apps since its launch. Sometimes users are confronted with connexion problems. The nigh mutual mistake bulletin is "Cannot connect to iTunes Store". This problem could be caused by a multifariousness of issues. Let'southward take a look at how to troubleshoot this problem…
Retry Accessing the iTunes Store or App Shop
If you receive an error while trying to connect to the iTunes Store or App Store, the kickoff matter to do is just try again. These bug are usually intermittent. I find when I retry the transaction a few seconds later on, information technology works fine. If you are using iOS or Mac Os 10, but endeavor to purchase or download the item again. If the iTunes Store or App Shop couldn't connect upon launch, close the application and endeavor once more.
Problem With Apple's Servers?
Apple's data center is very reliable, however, like any data heart, it'due south not perfect. Servers go downwards due to a variety of issues. Sometimes the telecommunication company connecting Apple's data center to the Net is having bug. High volume can also overwhelm servers, making information technology difficult to connect to the iTunes Shop.
Fortunately, it is like shooting fish in a barrel to check the system status of every Apple service. Simply go to the Apple System Status web page to cheque if the service you need is running. This spider web page displays the status of every Apple tree service, including the iTunes Store, iCloud, iMessage, Siri, iTunes Radio, the App Store and many more. The web page also has a timeline showing past issues. If there is a problem with the service you are using, you will need to wait until it is fixed. Y'all can also contact customer support, still, if the issue shows upward on the organisation status spider web page, Apple already knows most information technology.
Problem With Your Isp?
The most common reason for the "Cannot connect to iTunes Shop" fault is a trouble with your Internet connection. This is easily verifiable. Y'all tin can try connecting to a web page on your iOS device or computer. If you lot experience this result on your Apple tree TV, you can try connecting to a third-party service such as Netflix, YouTube or Heaven News. If you lot can't connect to any other services or web pages, there is a problem with your Cyberspace connexion. Contact your Internet access provider (Isp) to help troubleshoot the problem.
I have too experienced iTunes Store problems when my Internet connection is slow. Information technology is possible that you can access the web or other services, but your connection is simply too slow to piece of work with iTunes. Basically, the connection is so slow that the authentication (login) process times out. This is usually a combination of a boring Net connection and high demand on Apple'south servers. You can verify your Cyberspace connection speed using Ookla Speedtest. Ookla also makes a Speedtest app for the iPhone, iPad and iPod touch. There is no specific speed requirement for the iTunes Shop to work. Withal, if you notice that your Internet connection is unusually dull, this is likely the issue.
Problem With Your iPhone, iPad or iPod Touch
If Apple's servers and your Internet connection are not the problem, it could be an outcome with your device. Bug connecting to the iTunes Store are usually caused by ii issues — wrong date and time settings and obsolete software.
Starting time, make sure that your date, time and fourth dimension zone settings are correct. This will ensure that you can sync with iTunes Store servers. Tap on Settings > General > Date & Time and verify that the settings are correct. Yous can as well toggle Set Automatically off and on, if the setting exists. This should automatically gear up bug with the date, time and time zone.
If your date and time settings are correct, only you still can't connect to the iTunes Shop, ensure that your device is using the newest version of iOS. Get to Settings > General > Software Update to check if there is a newer version of iOS. Update your device to the newest operating system software to ensure compatibility with the iTunes Store.
Reset iPhone, iPad, or iPod Touch on Network Settings
Sometimes a network issue tin result in difficulties connecting to Apple services such every bit the App Shop or iTunes Store. If these issues persist, network settings may accept been corrupted or are incompatible with Apple's servers. For case, if your network settings are pointing to a defunct DNS server (which may happen with low-quality ISPs), you won't be able to connect to the iTunes Store or App Shop.
Resetting networking settings on an iOS or iPadOS device shouldn't be taken lightly. You'll have to re-enter Wi-Fi passwords for all of the access points you use — home, piece of work, friends and family members' houses, cafes, and other hotspots. This can present problems for many users. Only perform these steps if your connexion problems persist for days.
It's like shooting fish in a barrel to reset network settings on an Apple device. Simply tap on Settings > General > Transfer or Reset iPhone > Reset. A menu appears with multiple options. Tap on Reset Network Settings. iOS will prompt you to enter your passcode. Once completed, the operating system volition reset your iPhone network settings. Hopefully, this volition enable you to connect to the iTunes Store, App Store, and all Apple tree services.
Problem With Your Mac?
Firewalls can often pose a problem with the iTunes Store. If you can access websites simply cannot access the iTunes Store, it is likely that firewall software is the problem.
If your figurer was provided past your employer, brand sure to bank check with your desktop back up staff before making any changes. The visitor network might also have a network firewall that is blocking access to the iTunes Store. Some employers practice this because they feel information technology increases productivity.
If you lot are using Mac OS X, go to the Apple card at the pinnacle left of your screen and select System Preferences. Side by side, click on Security & Privacy and then click the Firewall tab. You lot may demand to click on the lock in the lower left and type in the administrator password to make changes. Make sure that iTunes is allowing incoming connections. If it is set to cake incoming connections, modify it to allow them. This should enable access to the iTunes Store.
If the firewall isn't the result, make sure that your date and fourth dimension settings are correct. Click on the Apple menu on the top left of your screen. Next, click on System Preferences and then Date & Fourth dimension. Make sure that these settings are right, especially the time zone. Turn on "Set date and time automatically" if it is not enabled.
Updating iTunes and Safari may also help with connecting to the iTunes Store. The easiest style to do this is to check for updates. Click on the Apple menu on the height left of your screen, then click on "Software Update". Follow the on-screen instructions. If there are newer versions of iTunes and Safari, make sure to run the associated update.
If y'all are using an older version of OS Ten, it is possible that Keychain is causing iTunes Store connectivity problems. While this is unlikely, Keychain has been known to crusade problems when connecting to the iTunes store. This only occurs with OS Ten 10.6 (Snowfall Leopard). This issue tin can commonly exist solved by resetting Keychain, using the Keychain Offset Aid tool. Using Spotlight on the top correct of your screen, blazon in Keychain Access and and so launch the utility. Click on the Keychain Access carte and so click on Keychain First Aid. Login with your user ID and password and select Repair. If Keychain was causing your iTunes Store connexion problem, Repair should fix the issue.
Cheque Your iTunes Business relationship
Y'all may exist experiencing an error connecting to the iTunes Store due to a trouble with your Apple tree ID or payment information. Sometimes the trouble is on Apple's end. Their authentication services may be offline or may be overwhelmed with too much traffic. When you are repeatedly seeing "Cannot connect to iTunes Store", try signing in to the iTunes account screen with your Apple tree ID. After you lot accept signed in, verify that your payment data is correct. You can view your iTunes Store account information on any device except Apple TV.
It's possible that your payment information is no longer valid. Peradventure your credit card expired. There was likewise a problem a few years agone where Apple failed to properly migrate payment data afterward a organisation update.
If y'all take a computer with iTunes installed, launch it. Click on iTunes Store on the top of the screen. Next, click on Business relationship on the right side of the screen.
A dialog box volition pop up, prompting y'all to enter your Apple ID (email address) and Password.
If this information is incorrect, you will run into an mistake — "Your Apple ID or password was entered incorrectly". If you lot forgot your password, click on "Forgot?" and follow the on-screen instructions.
You can as well verify your Apple ID using an iPhone, iPad or iPod bear upon. Launch the iTunes Store app and ringlet to the lesser of the screen. Tap on View Apple tree ID. You volition exist prompted to enter your Apple ID and password. If these aren't valid, tap on iForgot and follow the on-screen instructions.
When you change your Apple ID or password, it may present an error on some other device where this data is cached, such equally Apple Television receiver. After your password is reset, you volition need to login with the new password on other devices. On your computer and iOS device, you will be prompted for your Apple ID when necessary. Only enter the new password. On an Apple tree Telly, yous may need to sign out and sign in again. You tin can practice this by going to Settings > iTunes Store > Accounts and and then sign out. Sign in over again with the correct information.
If your Apple ID and countersign are not the problem, verify your payment data. The accounts screen volition announced afterwards successful authentication. On iTunes for computers, your payment information is presented nether "Apple tree ID Summary". Verify that the payment data is correct. You will demand to click on "Edit" next to Payment Type to view your credit card's expiration date and security lawmaking. When y'all get a new credit carte, it may often have the same number, just a new expiration appointment and security code. Update this information and click Done.
You can also view and update your iTunes Store account information on an iPhone, iPad or iPod impact. First, launch the iTunes Store. Side by side, coil downward to the bottom of the screen and tap View Apple ID. Enter your password when prompted. The Accounts Settings screen volition appear. Tap on Payment Information and verify that the data is correct. Make any necessary updates and tap Done. Finally, tap Washed on the Account Settings screen to exit.
Your iTunes business relationship information should be updated on Apple's servers, enabling access to the iTunes store on whatsoever of your devices. If it isn't working, look a few minutes. It's usually instant, merely it may have time for the change to propagate. If all else fails, contact Apple'due south customer support.
Vague Fault With Many Solutions
In that location are many problems that cause iTunes Store connectivity problems. The error bulletin "Cannot connect to iTunes Store" is very vague and not helpful. Hopefully, this article has enabled you to solve these problems and you are now able to access the iTunes Store. Apple should provide more precise error letters and automated problem shooting. We tin can only hope that futurity versions of iTunes software will brand it easier for anyone to connect to the iTunes Shop.
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Source: https://www.appledystopia.com/how-to/fix-connect-itunes-store-page-1/
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